Submission of Life Certificate by Pensioners – Compliance of Covid protocols – Enable Video based Customer Identification Process (V-CIP)

Submission of Life Certificate by Pensioners – Compliance of Covid protocols – Enable Video based Customer Identification Process (V-CIP)

Submission of Life Certificate by Pensioners – Compliance of Covid protocols – Enable Video based Customer Identification Process (V-CIP)

No. 1(9)/2021-P&PW(H)-7472
भारत सरकार/Government of India
कार्मिक, लोक शिकायत और पेंशन मंत्रालय/Ministry of Personnel, Public Grievances and Pensions
पेंशन और पेंशनभोगी कल्‍याण विभाग/Department of Pension and Pensioners’ Welfare
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8 वीं मंजिल, बी-विंग, 8th Floor, B-Wing,
जनपथ भवन, जनपथ, Janpath Bhawan, Janpath,
नई दिल्‍ली-110001 /New  Delhi-110001
Dated: 22nd September, 2021

OFFICE MEMORANDUM

Subject: – Compliance of Covid protocols while obtaining Life Certificates from Pensioners.

In view of the Covid pandemic, all Pension Disbursing Banks are advised  to ensure proper social distancing measures, as well as compliance of Covid appropriate behavior, while obtaining life certificates from pensioners/family pensioners  who physically visit the branches. Officials deployed for this  task  should  be  fully vaccinated and  should take the highest possible care while attending to Pensioners. Banks are also requested to devise their own innovative mechanisms to avoid rush at the branches during submission of life certificates.

2. Doorstep   Banking  service,  which  also  includes   collection   of  Digital   Life Certificate from the home of pensioners, caters to a very vulnerable group w.r.t  the pandemic. It may be ensured that all representatives of the Banks who visit  the homes of the  pensioners to obtain Life Certificates  should  be fully  vaccinated. They should be equipped with a proper mask and sanitizer and should  be advised to follow the highest possible care while obtaining the Life Certificate  through bio-metric devices. These biometric devices shall be sanitized by the  representative before and after each use. These instructions shall also be applicable to Postmen and Gramin Dak Sevaks deployed for “Doorstep Service for submission of  Life Certificate” by India Post Payments bank (IPPB).

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3. As senior pensioners (aged 80 years and above) are scheduled to submit Life Certificate  from 1st October,  2021  onward,  all  Pension  disbursing  banks are also requested to enable Video based Customer Identification  Process (V-CIP) methodology of Life Certificate, within the  permissible  RBI guidelines,  before October, 2021. In the current pandemic, this option will ensure adequate safety and “Ease of living” for senior pensioners.

This issues with the approval of the competent authority.

(Rajesh Kumar)
Under Secretary to the Government of India
Tel No:- 23310108

To,

  1. CMDs of all Pension Disbursing Banks (as per list)
  2. Head, BDEG, India Post Payments Bank (IPPB)

Copy to:-

  1. Secretary, Department of Financial Services, Jeevan Deep Building,  Sansad Marg, New Delhi
  2. Secretary, Department of Posts, Dak Bhawan, New Delhi

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