Rollout of Free Doorstep Digital Life Certificate (DLC) Service through IPPB for EPS Pensioners where DLC is pending/due – EPFO order dated 09-01-2026
No. Pension/2025/V4/MoUwithIPPB/DLC(e-file1017072)/44
Date:09-01-2026
To,
All ACC(HQ)s/ACCs,Zonal Offices
All RPFCs/APFCs/ OICs, Regional/District Offices
Information Services Division (ISD), Head Office
Centralised Pension Payment and Reconciliation Centre (CPPRC)
Subject: Rollout of Free Doorstep Digital Life Certificate (DLC) Service through IPPB for EPS Pensioners where DLC is pending/due – reg.
Madam/Sir,
EPFO has been consistently promoting Ease of Living for EPS pensioners by popularising submission of Digital Life Certificates (DLC) through Face Authentication Technology (FAT) so that they can themselves submit DLC at home using smartphones.
2. However, some pensioners may not have access to the smartphones and may not be able to go to banks or EPFO offices to submit their DLCs. Accordingly, to take care of such pensioners EPFO has entered into an agreement with ndia Post Payments Bank (IPPB).
3. Under this initiative, Postmen/Daksevaks will visit pensioners whose DLC is due and register their DLC without taking any fee from pensioner. The service will be totally free for the pensioners as charges shall be centrally paid by CPPRC, EPFO as per SoP, for successful DLCs only.
4. It may be noted that as per Standard Operating Procedure (SoP), a Digital Life Certificate (DLC) is considered ”Successful DLC” when:
- DLC is done by PPB
- DLC is already due or about to be due within 30 days
- DLC gets approved at EPFO either automatically or manually after verification of Pensioner details (Copy of SoP attached for ready reference).
Pensioners can avail the service by calling PPB’s customer care number 033-22029000 to request a home visit.
5. Accordingly, following action points may please be noted and acted upon:
1. For all Zonal Offices:
- To monitor the compliance of Head Office instructions in the field offices under their jurisdictions.
- To review the pending DLCs position every month and to keep track of progress achieved.
- To test check action taken on intimation of death of pensioners by arranging surprise checks in pension section of the field offices under their jurisdictions.
- To promptly take action against erring officials, if cases of death intimation of pensioners are· found unattended/pending for unreasonable time.
2. For Regional/ District Offices:
- Educate and guide the pensioners and their family to submit DLC themselves through Smartphones using FAT on JeevanPramaan or UMANG App at office or during NAN and other events.
- Play videos posted on EPFO’s YouTube channel on self submission of DLC through FAT at PRO on loop.
- Display banners at PRO about free doorstep DLC facility through IPPB displaying theIPPB’s customer care number
- If any pensioner expresses difficulty in submitting DLC himself or is unable to visit Banks/EPFO Offices,such pensioner or his family may be guided to avail free DLC facility at his home through Postman/Daksevak.
- ROs shall compile and share the address of pensioners, whose DLC is pending for more than 02 years, withIPPB to enable doorstep visits by Postman/Daksevak for free DLC. (Such details will be provided in MIS by ISD)
- Top priority shall be given to cases where the DLC has been pending for more than five years. Thereafter the list of pensioners whose DLC has been pending for two to five years may be acted upon. The endeavour should be to update all long pending DLC cases by March 2026.
- vii. Whenever death of any pensioner is reported/ noticed, prompt action shall be taken to start pension of next beneficiary. In death cases, where there is no further beneficiary, the PPO shall be permanently marked as closed so that the same is not reflected as workload in DLC pendency.
3. For IS Division:
- Provide MIS report for ROs of addresses of pensioners whose DLC is pending for more than one year.
- Develop the necessary technical systems/interfaces to enable automated and secure data exchange between EPFO and IPPB, identification of the successful DLC, generation of returns and reports required for monitoring/release of service charges to IPPB as per SoP.
4. For CPPRC:
- Coordinate with PPB through regular follow up meetings.
- Coordinate with IS Division for development of requisite functionalities.
6. The above action points may be completed at the earliest so that the DLCs pending for years are obtained through the above mentioned free doorstep service.
[This issues with the approval of CPFC]
(Aprajita Jaggi)
Additional Central P.F. Commissioner (Pension)
COMMENTS