CPAO: Minutes of the meeting held on 01.10.2021 with CPPSs other than SBI – Submission of e-scrolls, Credit of first pension, Issuance of pension slips and other points

CPAO: Minutes of the meeting held on 01.10.2021 with CPPSs other than SBI – Submission of e-scrolls, Credit of first pension, Issuance of pension slips and other points

CPAO: Minutes of the meeting held on 01.10.2021 with CPPSs other than SBI – Submission of e-scrolls, Credit of first pension, Issuance of pension slips and other points

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066
PHONES : 261 74596, 261 74456, 26174438

CPAO/IT&Tech/Bank Performance/ 37 VoI-III(A)/2021-22/ e07607/113

05.10.2021

Minutes of the Meeting

Kindly find enclosed the Minutes of the VC Meeting held under the Chairmanship of Chief Controller (Pensions), on 01.10.2021 at 11:00A.M with all the Heads of CPPCs/ Government Business Divisions of State Bank of India, for information and further necessary action.

This issues with the approval of Chief Controller (Pensions).

(Neha Garg)
(Assistant Accounts Officer)

To,

  1. Heads of CPPCs of State Bank of India (As per list).
  2. DGM, GBD, State Bank of India.

Copy for information to:-

  1. Sr.PS to CGA, Mahalekha Niyantrak Bhawan, E-Block, General Pool Office (GPO) Complex, INA, New Delhi.
  2. PS to Addl. CGA, Mahalekha Niyantrak Bhawan, E-Block, General Pool Office (GPO) Complex, INA, New Delhi.
  3. PS to CC(P), CPAO
  4. Sr. TD (NIC), CPAO, New Delhi
  5. PA to CA, CPAO
  6. PA to ACA, CPAO
  7. Sr. AO, RBD, CPAO

Minutes of the meeting held on 01.10.2021 with the Heads of CPPCs of all the Authorized Banks other than SBI

Minutes of the meeting held on 01.10.2021 with the Heads of CPPCs of all the Authorised Banks other than SBI

A Meeting was held on 01.10.2021 at 11:00 A.M under the Chairmanship of Chief Controller (Pensions) with the representatives of Heads of CPPCs of Authorised Banks (other than SBI) to discuss pension related issues. At the outset, the Chief Controller (Pensions) welcomed all the participants and emphasized on the need for timely payment of pension and arrears into the accounts of the pensioners/family pensioners. Subsequently, agenda items of the meeting were discussed in detail and following decisions were taken.

1. Submission of e-scroll

It is observed that e-scrolls are pending since 2016 in some banks. It was informed by some banks that technical issues are sometimes faced by CPPCs during uploading of e-scroll data. Sr. TD (NIC) suggested that the procedure of e-scroll upload would be reiterated and will be made available at CPAO’s website and CPAO’s Youtube channel.

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All the CPPCs were also requested to send their issues related to uploading of e-scroll at [email protected] and [email protected] for early resolution. Further, Banks were requested to contact the RBD section (CPAO) and clear up the old pendency on priority basis and ensure timely submission of e-scrolls in confirmation of amount claimed from RBI.

(Action: All Banks and NIC, CPAO)

2. First credit of pension

All the Banks were directed to diligently follow CPAOs OM dated 12.07.2021 regarding first credit of pension on the basis of e-PPO and e-SSA into the account of the pensioner/family pensioner. All the Banks were directed to share the data on first credit in the following format-

S. No.PPO NumberDate of receipt of ePPODate of receipt of physical PPODate of credit of first pensionReasons for delay, if any.

It was also pointed out by NIC (CPAO) that they are not receiving acknowledgement as per format shared with the banks. Therefore, all the CPPCs were requested to diligently provide the acknowledgement of receipt/status of ePPO as per the SOP outlined by NIC (CPAOQ).

Banks were also requested to share the cases with CPAO in which Undertaking Certificate is not received with the e-PPO. CPAO will accordingly take up the matter with the respective PAOs.

(Action: All Banks)

3. Issuance of pension slips

All the Banks were requested to comply with DoPPWs OM dated 22.06.2021 regarding the issuance of pension slips by Pension Disbursing Banks on a monthly basis. The issuance of pension slip is also mentioned under the “Roles and Responsibilities of Home Branches” of Para 12.1 of Scheme Booklet. The pension slip should provide complete details of monthly pension paid along with the break-up of the amount credited and tax deductions. It was also requested that banks may explore using social media applications like Whatsapp in addition to SMS and email.

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All the CPPCs are requested to submit the compliance status and send a monthly report in the following  ” format-

S. No.Total number of pensioners in whose favour pension was released in the month of July 2021Number of pension slips issued against the pensioners mentioned in column 2 (through any medium)

(Action: All Banks)

4. Return of PPO, if pension has not been credited to the account of the pensioner for a period of 3 years and above

All Banks were directed to follow the guidelines of the Scheme Booklet and return the PPOs, if pension had not been credited to the account of the pensioner for a period of 3 years and above.

Furthermore it was also decided that CPAO (NIC) will also prepare a list of such pensioners and provide to the Banks.

(Action: All Banks and NIC:CPAO)

5. Master Data Reconciliation

It was decided that all the Banks will submit the master data to CPAO for reconciliation on a quarterly basis.

(Action: All Banks)

6. Conversion of old PPO number to 12 digit PPO number

Banks were requested to expedite the process of conversion of old PPO to 12 digit PPO number and send scanned copies of PPOs along with the requisite documents to CPAO to obtain the 12 digit PPO No.

It was pointed out that there are a considerable number of pensioners against whom the 12 digit PPO number has not yet been allotted. CPAO will share the information available in its database.

NIC (CPAO) also informed that the 12 digits have been allotted in some cases but Bank CPPCs are still using the old PPO numbers in e-scrolls. Banks were requested to rectify such cases.

(Action: All Banks and NIC, CPAO)

7. Start of family pension if family pensioners account pertains to different banks.

It has been observed that in cases where the family pensioner has an account in a bank other than the pensioners account, start of family pension is considerably delayed.

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In view of the above, all the banks were requested to adhere to the scheme guidelines and expedite the process of transfer of necessary documents to the bank of family pensioners.

(Action: All Banks)

8. Function of multiple CPPC under an Umbrella CPPC

It has been noticed especially in the case of Punjab National Bank that multiple internal CPPCs are functioning under an authorized umbrella CPPC. Whereas this office has no comments on internal division of work however, in case of Punjab National Bank it has been noticed most of the time there is lack of coordination between the CPPC as authorised by CPAO and other internal CPPCs which results in delay of pension processing, data retrieval, grievances redressal and return of PPOs for authorisation of pension to next entitled family pensioner.

Therefore, it is suggested that either PNB should take approval of multiple CPPCs like SBI and the same should be mapped to CPAOs system or develop a robust system of coordination between the different internal CPPCs.

(Action: PNB)

9. Audit Objection in respect of J&K bank

The matter of audit objection will be taken up separately with the bank.

(Action: Audit section, NIC section, and J&K Bank)

10. Miscellaneous

Keeping in view of the actions mentioned above,

  1. all the banks are requested to share the Action Taken Report (ATR) to this office by 12th October, 2021 at

    [email protected]
    [email protected]

  2. If banks do not receive the response from CPAO in a timely manner, they can raise the matter with the CC(P) via e-mail.
  3. A review meeting will be tentatively held on 18/19.10.2021 where the progress of the banks will be analysed. If the banks fail to comply with the minutes, another VC will be taken at higher authority.

11. The meeting ended with a vote of thanks to the chair.

CPAO Minutes of the meeting held on 01.10.2021 with CPPSs other than SBI - Submission of e-scrolls, Credit of first pension, Issuance of pension slips and other points

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