Handling of complaints on e-mail according to Para 3.3 of CVC Manual 2021 on complaint handling policy: Railway Board Order No.2019/V-1/IRVM/1/27 dated 29.07.2022
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
New Delhi, Date: 29.07.22
All Zonal Railways/PSUs/PUs
Sub: Handling of complaints on e-mail.
Reference is invited to Para 514.10 of IRVM 2018 wherein it has been decided that complaints sent on any e-mail ID of officers of the vigilance department will not be entertained or taken cognizance of by the vigilance department. (Refer Para 3.3 of CVC Manual 2021 on complaint handling policy).
Director Vigilance Engg
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